We plant a tree with every order. Learn more

Help

Here you’ll find our frequently asked questions. If you don’t find the answer to your question here, you can email us at hello@ninthproject.com or chat with us by clicking the button in the corner of your screen.

Reforestation

I heard you plant trees. How?

We are so happy you are asking. We plant trees all over the world with every purchase and you can tell us where!!

Learn more about our Reforestation Program.

Where do you plant trees?

We plant trees all over the world with every purchase and you can tell us where!! You’ll find a comments box at checkout.

Here are the locations where our program works:

  • North America: British Columbia, California, Colorado, Oregon, Florida
  • Latin America: Brazil, Haiti, Guatemala, Amazon Rainforest
  • Africa: Kenya, Ethiopia, Rwanda, Tanzania
  • Asia: Indonesia, India

Learn more about our Reforestation Program.

Shipping

Do you ship worldwide? Where do you ship from?

We ship worldwide from our warehouse in the USA. We have different warehouses in the USA to ensure an efficient fulfillment and shipping time. Your order will be sent from our warehouse closest to your address.

How much do you charge for shipping?

Shipping prices are calculated during checkout and they vary depending on the product, weight, dimensions, amount and destination. Most of our domestic shipping packages cost $4. You’ll see the shipping costs once you enter you address at checkout.
You can also calculate shipping in the cart page.

When will my order arrive?

Please allow 2-5 business days for orders to be processed and shipped after your purchase is complete. More than a half of our orders are shipped within 3 business days or less.
– Domestic (US): 3-5 business days
– International: 5-20 business days, depending on where you are (customs processing times may apply)

Can I track my order?

Once your order has been shipped, you will receive an email with a tracking link. Please allow 24hrs for the link to activate. If you live outside of the US, once the package leaves the US, the tracking links may not update but the package is still on its way.

What if my order is delayed?

If your order didn’t end up arriving after the estimated time, be sure to let us know!

First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.

If the shipping address was correct, get in touch with us at hello@ninthproject.com noting your order number. We’ll check with the shipping carrier to find out what happened. We are always on your side.

Products

How do you make your products?

Our Products are premium, eco-friendly and ethically made by adults. Some of our products are made by our suppliers and printed by us (like our shirts and sweatshirts) and some are handmade and printed by us (like our leggings and crop tops). Our certified suppliers follow our specific guidelines to meet our standards of quality and environmental impact. We make sure the whole process is paperless, consumes less water and energy and uses eco-friendly inks.

Payment, refunds & exchanges

How can I pay?

We accept all major credit/debit cards like Visa, MasterCard, and Amex exclusively through PayPal. You DO NOT need a PayPal account to complete your purchase. PayPal protects you and us from any fraudulent transaction and we never see your private information.

How do you handle refunds/exchanges?

We make our products by hand especially for you and we have a 12-hour period after the order is complete for cancellations. If you cancel within 12 hours after your purchase, we will refund you the money (we’ll plant the trees anyway ?). However, we cannot offer you a refund or exchange after that unless we made a mistake with your order. If we made a mistake (we sent you the wrong size, the item is damaged, etc.) we will send you a new order completely on us with some extra love.

You can learn more in our T&C page

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The Ninth Project

Premium apparel and accessories for hikers and people who love the mountain and adventure. We plant a tree with every order

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The Ninth Project

Premium apparel and accessories for hikers and people who love the mountain and adventure. We plant a tree with every order



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